Privacy Policy
Ernie's Plumbing
Last Updated: August 19, 2026
Ernie's Plumbing ("Ernie's," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit contact us, request a quote, communicate with us, or use our plumbing, heating, gas-fitting, hot-water, boiler, or related services.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide to Us
When you request a quote, submit an inquiry, contact us, or arrange a service, we may collect:
- Your name
- Email address
- Phone number
- Home, business, or service address and city
- The plumbing, heating, gas-fitting, hot-water, boiler, or related service requested
- Project or issue details, including urgency and relevant property or service information
- Responses about possible leaks, flooding, sewage backup, loss of heat, gas odour, or other safety conditions
- Photographs, documents, spreadsheets, or other files you choose to upload
- Appointment and scheduling information
- Messages and other information you voluntarily provide
- Communication preferences and consent records
- Quote, appointment, service, and customer-support history
Please do not include sensitive or unrelated personal information in messages or uploaded files. When applicable, we may also collect billing, invoicing, and transaction information. Payment card information may be processed directly by a third-party payment provider rather than stored by Ernie's Plumbing.
Information Collected Automatically
When you use our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies, including:
- Internet Protocol (IP) address
- Browser, device, and operating-system information
- Pages viewed and actions taken on the website
- Referring website or advertisement
- Date, time, and approximate duration of visits
- General location derived from an IP address
- Advertising and campaign-attribution information
Information From Other Sources
We may receive information from third-party platforms when you contact us through an advertisement, social-media platform, lead form, referral service, or other service provider.
2. How We Use Your Information
We may use personal information to:
- Respond to questions and service inquiries
- Prepare and provide quotes or estimates
- Assess the requested work and prioritize urgent or potentially hazardous situations
- Review photographs, documents, and other project information you submit
- Schedule, perform, and follow up on requested services
- Communicate about appointments, service details, delays, and updates
- Maintain customer and service records
- Provide invoices and process payments
- Operate our website, forms, and file-upload features
- Provide customer support
- Improve our website, services, and customer experience
- Measure website traffic and advertising performance
- Deliver marketing or promotional communications where consent has been provided or where otherwise permitted by law
- Protect against fraud, misuse, security threats, and unlawful activity
- Meet legal, regulatory, insurance, accounting, and recordkeeping requirements
- Fulfil any other purpose identified when the information is collected
We limit our collection and use of personal information to purposes that are reasonable and appropriate in the circumstances.
3. Consent and Communication Choices
We obtain consent for the collection, use, and disclosure of personal information where required by law. Consent may be express or implied depending on the circumstances and the sensitivity of the information.
Submitting a quote request or inquiry permits us to contact you using the contact information you provided for purposes related to that request. This does not automatically constitute consent to receive unrelated promotional messages.
Where required, marketing emails or text messages will only be sent with appropriate consent or as otherwise permitted by law. Marketing communications will include an available method to unsubscribe. You may also withdraw your marketing consent by contacting us or, for text messages, replying STOP when that option is provided.
Withdrawing consent does not affect processing that occurred before the withdrawal. In some cases, withdrawing consent may prevent us from providing a requested service. Essential appointment, transaction, safety, or service-related communications may still be sent when necessary.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, local storage, and similar technologies to:
- Operate and secure the website
- Remember preferences
- Support website forms and file uploads
- Understand website traffic and visitor interactions
- Determine how visitors found our website
- Measure and improve advertising campaigns
These technologies may be provided by website-hosting, customer-relationship-management, communications, analytics, or advertising providers, including Google or Meta services where enabled.
You can control certain cookies through your browser settings and any cookie-preference tools made available on the website. Blocking cookies may affect the operation of some website features. Where required, we will request consent before using non-essential tracking technologies.
5. How We Share Information
We do not sell or rent personal information. We may disclose personal information to:
- Website-hosting, form, file-storage, and technical-support providers
- Customer-relationship-management and lead-management providers
- Email, telephone, and SMS communications providers
- Analytics and advertising providers
- Payment processors, accounting providers, and insurers
- Employees, technicians, contractors, or subcontractors who require the information to provide requested services
- Professional advisers such as lawyers or accountants
- Government agencies, regulators, law-enforcement authorities, or other parties when required or permitted by law
- A purchaser or successor in connection with a proposed or completed sale, merger, financing, reorganization, or transfer of the business
- Other parties when you provide consent or direct us to disclose the information
Service providers are given access only to the information reasonably necessary to perform their services. Ernie's Plumbing remains responsible for personal information under its control.
6. Processing Outside Canada
Some service providers used for website hosting, customer management, analytics, advertising, email, SMS, file storage, or other business operations may process or store personal information outside Canada, including in the United States. When personal information is processed in another country, it may be subject to that country's laws and may be accessible to courts, law-enforcement authorities, or government agencies in accordance with those laws. Questions about our use of service providers outside Canada may be directed to our Privacy Contact using the information below.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes for which it was collected
- Maintain appropriate customer and service records
- Meet legal, accounting, tax, insurance, warranty, and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and the reason it was collected. Once information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
8. Information Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access restrictions, account controls, secure service providers, staff procedures, and secure disposal practices. However, no website, file upload, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Accessing or Correcting Your Information
Subject to applicable law, you may:
- Ask whether we hold personal information about you and request access to it
- Request correction of inaccurate or incomplete information
- Withdraw consent where consent is the basis for processing
- Ask questions or make a complaint about our privacy practices
- Request deletion where applicable and where retention is not legally or reasonably required
We may verify your identity before completing a request and may withhold certain information where permitted or required by law.
10. Third-Party Websites and Services
Our website may contain links, maps, embedded features, or references to third-party products and platforms, which handle information under their own privacy policies. We encourage you to review those policies before providing information.
11. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate authorization.
12. Changes to This Policy
We may update this policy as our practices, technology, or legal obligations change. Updates will be posted on this website with a revised Last Updated date, and material changes may be communicated through other appropriate means.
13. Contact Us
For privacy questions, requests, consent withdrawals, or complaints, contact:
Privacy Contact - Ernie's Plumbing
Email: [email protected] | Phone: (403) 700-8680
Website: https://ernies-plumbing.com/
